Customer Service – Business Thoughts

How to get staff

I recently stayed in a Marston’s Inn hotel (comfortable, good value and many have electric car chargers) and went across to the pub for a meal. I was warmly welcomed by the member of staff directing people to tables and was soon settled down perusing the menu. It was ‘order at the bar’ and whenContinue reading “How to get staff”

Poor customer services is wasteful

Poor customer services undoubtedly annoys customers and can result in lost sales; however, I want you to think about the impact it has on costs. Poor customer service cost more than good customer service. This simple real-life example I experienced over the last few weeks will illustrate the point. I have been a customer ofContinue reading “Poor customer services is wasteful”

Don’t waste your money on marketing!

if you are going to sabotage what you do. I love beer and trying new offerings. There is a lager produced in Cornwall, which is one of my favourites, I have been ordering for home delivery ever since the first lockdown. I am on the brewery’s email list so receive offers and news. I wasContinue reading “Don’t waste your money on marketing!”