Tip top condition

Recently there have been stories in the press about pressures on the ambulance service because patients cannot be admitted to hospital and problems with people accessing GP services. The Government has responded with a plan to ease bed blocking in hospitals, extra funding for the ambulance services and plans to train and recruit more doctors.Continue reading “Tip top condition”

PowerPoint – get it right please

Recently I was subjected to another poor PowerPoint presentation and asked myself why after over 30 years people still make the same mistakes? I am a fan of PowerPoint and so are Microsoft who bought it in 1987 for $14 million (about $34 million in today’s terms). It is a vast improvement on overhead projectorsContinue reading “PowerPoint – get it right please”

Are you in control?

I recently wrote the following in my Electric Car Driving Experience blog and thought the BMW driver was a good metaphor for many business owners. The drive on Saturday was uneventful except for the behaviour of one BMW driver. On the short two-lane section near Wadebridge the BMW overtook me doing well in excess ofContinue reading “Are you in control?”

Is your business truly inclusive?

A few weeks ago, I attended a meeting where I didn’t feel fully included and was reminded of this at the weekend when I attended an excellent training event on Diversity, Inclusion and Anti-Racism run by Greenpeace. During the introduction some ground rules were set, these included the usual things like, respect, confidentiality, etc, andContinue reading “Is your business truly inclusive?”

Cycle of competence

The other day I was reminded of the stages of competence. It is often shown as a hierarchy; however, a better representation is as a circle, as you are likely to move from unconscious competence to unconscious incompetence when things change. My knowledge of the electric vehicle charging infrastructure provides a good example, especially asContinue reading “Cycle of competence”

Poor customer services is wasteful

Poor customer services undoubtedly annoys customers and can result in lost sales; however, I want you to think about the impact it has on costs. Poor customer service cost more than good customer service. This simple real-life example I experienced over the last few weeks will illustrate the point.  I have been a customer ofContinue reading “Poor customer services is wasteful”

The business lesson I took away from the National Running Show

The business bit is towards the end of this post; however, you need to read it all to get the benefit. I was at the National Running Show in the NEC over the weekend of 22nd – 23rd January. I loved visiting the stands, meeting up with old friends, making new ones, discovering new productsContinue reading “The business lesson I took away from the National Running Show”

Think outside of the box to improve efficiency

Many people wake up inside a box (the house), pour cereals out of a box and, after they have had their breakfast, get into a small box (their car) and drive to another box (the office) where they spend most of the day at a desk, usually staring at a screen. They then get backContinue reading “Think outside of the box to improve efficiency”