Give first then don’t take; receive.

In a corporate world where ‘sell, sell, sell’ and ‘make the assets sweat’ are mantras and a lack of instant success results in the words ‘You’re Fired’, it might seem heresy to suggest building a successful business on giving. However, giving first can be a powerful tool to build strong and lasting customer engagement, aContinue reading “Give first then don’t take; receive.”

Do you deliver on your promises?

Two recent experiences lead to this blog post. I was on a course several weeks ago and early on the presenter said there was no need to take copious notes because he would be sending out the slides. Three weeks later these have not been received despite me sending a reminder a week ago. ItContinue reading “Do you deliver on your promises?”

Wise Beyond Their Years

When I was young, I was told that I should respect my elders. I did not agree with that, I believe everyone should be treated with respect irrespective of their age. Some people because of their values and the way they behave deserve an extra level of respect. Older people have more experience and throughContinue reading “Wise Beyond Their Years”

Tip top condition

Recently there have been stories in the press about pressures on the ambulance service because patients cannot be admitted to hospital and problems with people accessing GP services. The Government has responded with a plan to ease bed blocking in hospitals, extra funding for the ambulance services and plans to train and recruit more doctors.Continue reading “Tip top condition”

PowerPoint – get it right please

Recently I was subjected to another poor PowerPoint presentation and asked myself why after over 30 years people still make the same mistakes? I am a fan of PowerPoint and so are Microsoft who bought it in 1987 for $14 million (about $34 million in today’s terms). It is a vast improvement on overhead projectorsContinue reading “PowerPoint – get it right please”

Are you in control?

I recently wrote the following in my Electric Car Driving Experience blog and thought the BMW driver was a good metaphor for many business owners. The drive on Saturday was uneventful except for the behaviour of one BMW driver. On the short two-lane section near Wadebridge the BMW overtook me doing well in excess ofContinue reading “Are you in control?”