A few weeks ago, I attended a meeting where I didn’t feel fully included and was reminded of this at the weekend when I attended an excellent training event on Diversity, Inclusion and Anti-Racism run by Greenpeace. During the introduction some ground rules were set, these included the usual things like, respect, confidentiality, etc, andContinue reading “Is your business truly inclusive?”
Category Archives: Uncategorized
How to get staff
I recently stayed in a Marston’s Inn hotel (comfortable, good value and many have electric car chargers) and went across to the pub for a meal. I was warmly welcomed by the member of staff directing people to tables and was soon settled down perusing the menu. It was ‘order at the bar’ and whenContinue reading “How to get staff”
Cycle of competence
The other day I was reminded of the stages of competence. It is often shown as a hierarchy; however, a better representation is as a circle, as you are likely to move from unconscious competence to unconscious incompetence when things change. My knowledge of the electric vehicle charging infrastructure provides a good example, especially asContinue reading “Cycle of competence”
Poor customer services is wasteful
Poor customer services undoubtedly annoys customers and can result in lost sales; however, I want you to think about the impact it has on costs. Poor customer service cost more than good customer service. This simple real-life example I experienced over the last few weeks will illustrate the point. I have been a customer ofContinue reading “Poor customer services is wasteful”
The business lesson I took away from the National Running Show
The business bit is towards the end of this post; however, you need to read it all to get the benefit. I was at the National Running Show in the NEC over the weekend of 22nd – 23rd January. I loved visiting the stands, meeting up with old friends, making new ones, discovering new productsContinue reading “The business lesson I took away from the National Running Show”
Think outside of the box to improve efficiency
Many people wake up inside a box (the house), pour cereals out of a box and, after they have had their breakfast, get into a small box (their car) and drive to another box (the office) where they spend most of the day at a desk, usually staring at a screen. They then get backContinue reading “Think outside of the box to improve efficiency”
Hidden gems
On Saturday I popped into Truro for lunch at the Colours Café. While I was there, I decided to explore the parts I didn’t know; there are lots of small streets and alleyways in Truro. The Federation of Small Businesses (FSB) currently has a campaign #MyHiddenGems highlighting small businesses that people may not have heardContinue reading “Hidden gems”
By their deeds shall ye know them
The Government recently published a list of employers who have been found to have not being paying the minimum wage. There were 191 employers on that list, which was round 17 of National Minimum Wage Naming Scheme, there were similar numbers in previous rounds. There are quite a few household names on those lists; whenContinue reading “By their deeds shall ye know them”
BE QUICK AND WAIT
About six months ago I posted about poor communication losing sales, the post was titled, ‘Don’t waste your money on marketing! if you are going to sabotage what you do’ and the moral of the story was, communicate with your customers and they will stay with you, ignore them and they will leave. This postContinue reading “BE QUICK AND WAIT”
Carpe Diem
Whenever I see ‘Carpe Diem’ I cannot help but think of a fancy dish on a restaurant menu in the fish section. That is the strange way my mind works. It is of course Latin and often translated as ‘seize the day’; it is more than that it is an entreaty for someone to makeContinue reading “Carpe Diem”
Business Thoughts 